Dear Friend of Festival Playhouse: 

We regret to inform you that the production of Marcus; or the Secret of Sweet has been cancelled due to unforeseen circumstances. Thank you for your patronage, and we hope to see you at the fall production of William Shakespeare’s Othello, directed by Ren Pruis. The show will run Nov. 3-6, 2022, in the Nelda K. Balch Playhouse, 129 Thompson St. on campus.

---

Proof of vaccination and proper wearing of a mask is required for admittance.

Patrons arriving late may be seated only at the discretion of the House Manager, so please plan to arrive at the theatre at your chosen arrival time (selected when you reserve your tickets online) which also helps to reduce congestion at the box office. The doors to the house will open at 7:00 for seating, with a curtain time of 7:30pm sharp.

Please note that masks are required and must be worn at all times. There is no food or beverage of any kind permitted in the space. COVID precautions are in place. If you are ill, we respectfully request you notify the Company Manager, Laura Livingstone-McNelis, at 269-337-7333 and remain home that day.

Ticket Policy

If you are unable to use your tickets, kindly inform us as soon as you are able so we might offer them to others interested in attending. Email Company Manager, Laura.Livingstone-McNelis@kzoo.edu, and thank you for your consideration in advance.

Our Policies

We are committed to providing an unforgettable experience for all guests, staff and artists in a safe and healthy environment. To ensure the highest standards of cleanliness and safety, we have developed a COVID-19 Safety Plan, which follows the most current guidelines of the Center for Disease Control and Prevention (CDC), the Michigan State Department of Health and Federal Occupational Safety and Health Administration (OSHA) related to COVID-19, along with stringent Actors Equity Association (AEA guidelines).

Please note that all guidelines and policies are subject to change in accordance with government mandates and recommendations.

Below are some of the basic safety measures we will be implementing:

Vaccinations

We require all those entering the theatre provide proof of vaccination at the door. Proof of vaccination can be your actual card, a photo of your card, or proof provided by a foreign government.

If you are unable to receive the vaccine for a medical reason, we understand your disappointment, but at this time, we feel this is the best policy to keep our audiences and everyone who walks thru the Festival Playhouse doors as safe as possible.

Mask Policy

We require that guests wear their masks when inside the theatre (or any campus building).  Staff members will remain masked at all times. Artists will be permitted to remove their masks on stage during the performance and will be, at minimum, twelve feet away from the audience at all times.

Complimentary masks will be made available at the door as needed.

Heating, Ventilation and Air Conditioning

Working with our Heating, Ventilation and Air Conditioning (HVAC) experts, we have worked to find the best solution for our space to meet government requirements for indoor gatherings.

Hand Sanitizing Stations

Hand sanitizer dispensers have been installed at our entrances and several other locations on our premises. These will be maintained by the sanitation attendant on duty.

Restrooms

Signs have been posted inside the restrooms reminding guests of proper handwashing procedures.

Arriving for a Show

The Nelda K. Balch Playhouse is located at 129 Thompson St., of the Light Fine Arts Building. Parking is in front, in the adjacent lot.

Patrons arriving late may be seated only at the discretion of the Company Manager. Please be prepared to share your online confirmation and proof of vaccination upon arrival at the box office window.

Guests can arrive at the theatre up to 45 minutes before the show time though we suggest guests arrive within 30 minutes to showtime.  There are no reserved seats, and all seating is on a “first-come, first-served” basis.  Once at the theatre, guests will be guided to their seats in the theatre or should wait inside the lobby, or outside on the Nelda K. Balch Playhouse Patio.  Certain areas of the lobby will be used as a “flow of traffic” area, not a waiting area.  House Management will make special accommodations for guests with disabilities who may need more time to enter the theatre. If possible, we request that guests notify the box office of any such need for special assistance at the time of ticket purchase by calling 269-337-7333.

Guests who have exhibited any of the symptoms of COVID-19 within seventy-two hours of their reservation must call our box office at 269-343-2727 for help rescheduling tickets.

Streaming

Not all shows are livestreamed. Those that are will be available through “Anywhere Seat” on the Ludus ticketing page.

Personal Belongings

Please note that masks are required and must be worn at all times. There is no food or beverage of any kind permitted in the space.

Guests are discouraged from bringing large personal items, bags, or backpacks with them to the theatre.

Refund Policy
There are no refunds.