Dear Friend of Festival Playhouse: 

Thank you for your patronage. We hope to see you at our current production of Next to Normal, directed by Anthony J. Hamilton. The show runs May 18-21, in the Nelda K. Balch Playhouse, 129 Thompson St. on campus.

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Wearing a mask is optional at this time.

If you are ill, we respectfully request you notify the Company Manager, Casey Sebring, at 269-337-7333 to reschedule your reservations and remain home that day.

Patrons arriving late may be seated only at the discretion of the House Manager, so please plan to arrive at the theatre at your chosen arrival time (selected when you reserve your tickets online) which also helps to reduce congestion at the box office. The doors to the lobby open at 6:45pm, and to the house at 7:10 for seating, with a curtain time of 7:30pm sharp.

There is no food or beverage of any kind permitted in the space.

Ticket Policy

If you are unable to use your tickets, kindly inform us as soon as you are able so we might offer them to others interested in attending. Email Company Manager, Casey.Sebring@kzoo.edu, and thank you for your consideration in advance.

Our Policies

We are committed to providing an unforgettable experience for all guests, staff and artists in a safe and healthy environment. To ensure the highest standards of cleanliness and safety, we have developed a COVID-19 Safety Plan, which follows the most current guidelines of the Center for Disease Control and Prevention (CDC), the Michigan State Department of Health and Federal Occupational Safety and Health Administration (OSHA) related to COVID-19, along with stringent Actors Equity Association (AEA guidelines).

Please note that all guidelines and policies are subject to change in accordance with government mandates and recommendations.

Mask Policy

At this time, wearing masks is optional.

Complimentary masks will be available at the door should you need one.

Heating, Ventilation and Air Conditioning

Working with our Heating, Ventilation and Air Conditioning (HVAC) experts, we have worked to find the best solution for our space to meet government requirements for indoor gatherings.

Hand Sanitizing Stations

Hand sanitizer dispensers have been installed at our entrances and several other locations on our premises. These will be maintained by the sanitation attendant on duty.

Restrooms

Signs have been posted inside the restrooms reminding guests of proper handwashing procedures.

Arriving for a Show

The Nelda K. Balch Playhouse is located at 129 Thompson St., of the Light Fine Arts Building. Parking is in front, in the adjacent lot.

Patrons arriving late may be seated only at the discretion of the Company Manager. Please be prepared to share your online confirmation and proof of vaccination upon arrival at the box office window.

Guests can arrive at the theatre up to 45 minutes before the show time though we suggest guests arrive within 30 minutes to showtime.  There are no reserved seats, and all seating is on a “first-come, first-served” basis. Doors to the house open 20 minutes prior to curtain. House Management will make special accommodations for guests with disabilities who may need more time to enter the theatre. If possible, we request that guests notify the box office of any such need for special assistance at the time of ticket purchase on Ludus, or by calling 269-337-7333.

Guests who have exhibited any of the symptoms of COVID-19 or any illness within seventy-two hours of their reservation should call our box office at 269-343-2727 for help rescheduling tickets.

Streaming

Not all shows are livestreamed. Those that are will be available through “Anywhere Seat” on the Ludus ticketing page.

Personal Belongings

There is no food or beverage of any kind permitted in the space.

Guests are discouraged from bringing large personal items, bags, or backpacks with them to the theatre.

Refund Policy
There are no refunds.